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Official Q&A for the New Community- Customer Service

Last post 08-11-2008 4:14 PM by horselover313. 322 replies.
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  • 10-06-2007 2:12 PM In reply to

    Re: Official Q&A for the New Community- Customer Service

    Florida started a thread re: chat issues:

    Chat issues 


    ~horses don't lie~ ss

    "Riding a horse is not a gentle hobby to be picked up and laid down like a game of solitaire. It is a grand passion" R.W. Emerson
  • 10-07-2007 1:49 PM In reply to

    Re: Official Q&A for the New Community- Customer Service

    Ok, I went in and found how to display ALL in my pm's.  I deleted everything, and now my pm icon is gone... Yeay!  I swear that the 'ALL' wasn't there before.  Anyway, I got that fixed.

    Now if only that 'jump to first unread' would appear....  :)

    Janice

    Bread may feed my body, but my horse feeds my soul.
  • 10-09-2007 7:50 AM In reply to

    Re: Official Q&A for the New Community- Customer Service

    I put some new pictures in my gallery, and I know can't find them. If I look under the dashboard, I see that I did put them there because I can see the titles for them. Scout Lunging. I have 17 pages of pictures, I looked on the last page that has other newer pictures on it, but my lunging pictures are not there. Where are they???

    HOTM October Signature


    If you don't want to stand behind our soldiers who are in danger zones, please stand in front of one.


    VanHalen 25 yr QH Stallion R.I.P. 4/11/82 - 5/8/08 24 wonderful years together.
    Scout 23-25 yr Paint Cross Gelding
    Glistening 9 yr Arab/Saddlebred Mare
    Filed under:
  • 10-09-2007 10:08 AM In reply to

    Re: Official Q&A for the New Community- Customer Service

    But I don't use firefox... I use IE, and it still says it?

    Larisa~
    COSMO says "THANK YOU for voteing for me"
  • 10-10-2007 1:56 PM In reply to

    Re: Official Q&A for the New Community- Customer Service

    Hello!  Big Smile

    I hope that everyone has been having a great week so far.  Sorry for the delay but it has been a little hectic on my side. 

    FH- I am very glad to hear that the kinks got worked and you are all set.

    AppyT- We are re-doing all the moderator accounts.  Hopefully I can get that done by tomorrow and your account may be fixed by doing that.   The error has already been logged with our techies.  

    Flakemusic and lune - The post counts have had a bug since the launch and it has been on the "To-Do" list for our techs.  I do not know when it will be fixed but hopefully soon. 

    Spragueme- You may have uploaded your photos into one of the community galleries.  I would be sure that when you upload them that you have your personal gallery selected. 

    I heard that there was a new thread, "chat issues".  Thank you FH for setting that up but for all customer service related questions I need them to stay in this thread.  This thread has a sticky to it so it won't fall down off of the first page making it easy for me to find and monitor.  Please note, this is the only thread that can be closely monitored and answered by customer service. 

    Happy Trails!

    Kat
    The Equine Team

    Photo Sharing and Video Hosting at Photobucket
  • 10-10-2007 2:18 PM In reply to

    Re: Official Q&A for the New Community- Customer Service

    Thank you. :-)
    http://alittlefaith16.wordpress.com/

    Photobucket
  • 10-10-2007 3:09 PM In reply to

    Re: Official Q&A for the New Community- Customer Service

    I'm getting an erroe when trying to come into here from my bookmarks. I first went to the link that I had for the old ES that has worked up until now...got page not found..the I took off the stuff at the end and tried the link that brings you right in the forums and got an error saying that the website declined access. I'm not the only one that's getting this..as I've heard from more then one person that they received the same message. Why did the links stop working??


    Sig by the wonderful and fantabulous MadMare
  • 10-10-2007 3:12 PM In reply to

    Re: Official Q&A for the New Community- Customer Service

    Please bookmark the following link

    community.equisearch.com

    That is the direct link to the community site. 

    Kat
    The Equine Team

    Photo Sharing and Video Hosting at Photobucket
  • 10-10-2007 5:30 PM In reply to

    Re: Official Q&A for the New Community- Customer Service

     I posted a link to the chat thread here earlier so it could be monitored along with the rest -

  • click: LINK TO CHAT THREAD 
  • The way this forum posts links they can be hard to see.

    now  the chat program says the following when I click on it:

     

    Please wait, connecting to server...
    The connection to the chat server is lost. The License for CuteChat is not valid You are using a trial license and the trial period has expired. If you would like to extend your trial period, please write to support@cuteSoft.net.
     
    The issues here are getting worse not better.
  • Sad

    ~horses don't lie~ ss

    "Riding a horse is not a gentle hobby to be picked up and laid down like a game of solitaire. It is a grand passion" R.W. Emerson
  • 10-10-2007 7:20 PM In reply to

    Re: Official Q&A for the New Community- Customer Service

    SS- Thank you for bringing this to my attention.

     I am not sure why the chat is not working.  I have sent an email out to all of the techies so everyone is aware.  It appears to be a mix-up and we may need to contact the company.  If so, then it may not be fixed until tomorrow.  I apologize but we will do our best to get it fixed as soon as possible. 

    Kat
    The Equine Team

    Photo Sharing and Video Hosting at Photobucket
  • 10-17-2007 8:43 AM In reply to

    Re: Official Q&A for the New Community- Customer Service

    EquineKat:

     

    Spragueme- You may have uploaded your photos into one of the community galleries.  I would be sure that when you upload them that you have your personal gallery selected. 

     

    I just uploaded a couple more to see where they're going. I go to My Horse Space and then I go to download photo. I down load it OK and it'll will show up with the other ones I down loaded. But if I want to look at my gallery, they're not there. I did not see where it ask you where you want them loaded to, like pasture, western, barn. I just assumed it went to my gallery. It's just hard to find them.

    HOTM October Signature


    If you don't want to stand behind our soldiers who are in danger zones, please stand in front of one.


    VanHalen 25 yr QH Stallion R.I.P. 4/11/82 - 5/8/08 24 wonderful years together.
    Scout 23-25 yr Paint Cross Gelding
    Glistening 9 yr Arab/Saddlebred Mare
  • 10-21-2007 1:23 PM In reply to

    Re: Official Q&A for the New Community- Customer Service

    I would like to know if you guys are still working on the 'jump to first unread' function?  It is really difficult to keep up with what I have read and what I haven't.  I am missing lots of posts.

    thanks

    Janice

    Bread may feed my body, but my horse feeds my soul.
  • 10-21-2007 2:31 PM In reply to

    Re: Official Q&A for the New Community- Customer Service

     I can not get into "My Horse Space" OR "Edit My Profile". (when using Firefox)

    An error message comes up saying 'the forum does not exist'

    I used to be able to access both ....???????

    Also, if I use Internet Explorer, I can not access the forums at all  (which I also used to be able to do). Now all I get is the banner across the top of the page down to Equisearch Community BUT none of the tabs...... ??????????????

    This site just gets more & more frustrating all the time Confused 

  • 10-21-2007 4:23 PM In reply to

    Re: Official Q&A for the New Community- Customer Service

    I could not access the forum at all with Fire Fox a couple weeks after the new forum opened. I could get in with IE tho. Then I remembered in the past some people who had trouble accessing forums could get back in if they deleted their cookies.. 

    So, I went into my FF options and deleted all my eqs cookies.  You can get there by clicking on the button in your browser menu Click Tools/ options/ privacy tab/ cookies -- show cookies --  From there you can either scroll thru (find them under equisearch and also under forums aplhabetically) or you can search for equisearch with the search field. Delete all cookies that apply. I deleted  everything from Equisearch.   Close out your browser, maybe restart your computer, can't hurt.. Then try again..  You may be able to fix the prob with IE in the same fashion.  

     I hope this helps you out, I know how frustrating it is..  

    ~~~APPYT~~~

    Filed under:
  • 10-22-2007 1:48 PM In reply to

    Re: Official Q&A for the New Community- Customer Service

     

    Also, if I use Internet Explorer, I can not access the forums at all  (which I also used to be able to do). Now all I get is the banner across the top of the page down to Equisearch Community BUT none of the tabs...... ??????????????

    This site just gets more & more frustrating all the time Confused

    I have the same problem on occasion and, after walking away from the computer in frustration, I've come back to discover the page FINALLY did load. It sometimes does take THAT long! Sometimes refreshing the page with help it along. Of course, every browsing problem is exaggerated by a dial-up connection such as mine, but there are many on ES with a broadband connection who experience the same things I do. I'm convinced the ES site has some serious shortcomings with this new format. I'm not a computer geekazoid but horse training has taught me to be patient and curious. Patience is now running thin. But curiosity has led me to a few observations:

    I looked at the ES page source code and noticed it's written in xhtml as opposed to html. I looked that up and found it's a hybrid code of XML code; something recently designed to detect what kind of browser the end user is using and present a version of the page that will best fit their screen. It was designed to accommodate people who browse the web with PDA's, Blackberries, cell phones, etc. In essence, the web page contains a kind of 'universal remote' like the one you may have for TV. And, just like the universal remote, there are buttons and functions on it that probably do absolutely NOTHING for your particular TV but are there nonetheless for others who may need them.

    When you're signed in on ES using the xhtml code, there's a bunch of information that is being exchanged between your computer and the the page to determine what browser and format you're viewing the page with. And the server has to sort through a shoebox-full of options until it finds your browser version and delivers the page. The process is supposed to take nanoseconds, not minutes, to accomplish! I can understand how the process would be more cumbersome to dial-up users and barely noticeable to broadband users under NORMAL circumstances. But there doesn't appear to be anything NORMAL about the way the ES pages are operating for some users of either connection. My browsers (AOL default, IE7 and Firefox) all work just fine elsewhere on the Internet running all kinds of scripts (Java, flashplayer, etc.). And I'm certain I've been on other xhtml pages, although I haven't specifically sought them out... but will start doing so for comparison.

    Appyt's delete cookies suggestion is helpful. AND, for ME, the ES pages load more quickly when I'm NOT SIGNED IN! I have no idea what that might indicate, other than the xhtml code has identified me as just a window shopper with no need to interact. But it DOES load pages correctly and in a reasonable amount of time.. for dial-up, at least. But bad things start to happen once that sign-in cookie takes up residence on my computer.

    Like I said, horse training requires lots of patience. And I don't walk away from training problems. EVER! I keep at it until I find the solution or learn a new approach from someone with more experience. There IS something wrong here on ES. And, although some friends and valuable members of our former ES Community have understandably stopped posting or walked away in disgust because of these problems and "clunky" format, I'll mess about with these "issues" the best I can and maybe pick up some new computer skills along the way.

    But as far as xhtml code and the PDA, cell phone and Blackberry user crowd is concerned; "Let them eat cake!" If you NEED to browse the Internet on a hand-held device, you need to be in a 12 step program somewhere and not providing any motivation for a previously valuable resource like the ES Forum to go spastic with format changes for a minuscule portion of potential new members.

    I'm beginning to miss the old "The form you have submitted..." error. Granted. I wouldn't have been able to write a post this long in the OLD ES forum without cut & paste from MS Word or something like it. But at least the old forum WORKED!  ~FH


    "Abuse is when a human action or reaction is obviously accompanied by anger, rage or adrenaline. Proper correction and reprimand are done in silence with thoughtful intent. Your horse knows the difference." ~FloridaHorseman

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