I was just going to post that after a week of being able to get on at 6am est, the same old problems are cropping up again...and that is the error message I get.  I *suspect* they are working on the server, etc., during the daytime instead of when we are not trying to access the site...like O-Dark:30 in the am :)

I tried to insert a photo in one of my posts earlier, and got a "page cannot be found" error in the little box that pops up where you usually put the URL.  Wha??  Tried several times, even came back a couple of hours later and tried again, still the same error.

I can't get the email to work right now for whatever reason.  I haven't been able to get into the forums at all for 2 weeks and I'm borrowing a computer to get in now, so I figured posting this would be my best bet at the moment.

• Community Username: QHAllAround
• Date and time of incident: Dec. 14 - present (visiting family = different internet provider)
• Symptom: Forum will not load at all, times out
• Does this problem exist on the main content site as well? Not to my knowledge
• City, State (and Country if not U.S.A.): Georgia
• Internet type (modem, cable modem, DSL): DSL (with wireless, linksys router)
• Internet service provider: Bellsouth
• Computer brand and model: 13" MacBook
• The speed of your computer's CPU (600MHz, 2GHz, etc.): 2GHz
• Amount of RAM on your computer (512MB, 2GB, etc.): 2GB
• Age of the computer: 1yr
• Operating system and version (i.e. Windows XP with Service Pack 2): OS X Leopard
• Web browser name and version (i.e. Firefox 2.0, Internet Explorer 7.0): Safari & FireFox

NOTE: The forums have been workable on this exact computer (no changes) since the change.  There have been "minor" disappointing issues that you are aware of, but I've always been able to get in and I didn't have the speed issues that others had a few months ago.  Because of this I feel it is likely an issue between the website and the service provider or wireless router.  However, I'm using the same provider (bellsouth) with a different brand wireless router and a machine running windows vista right now and I can get in, but it's a different connection (different location).

The forum is doing a lot of balking at loading pages again. (Using both FireFox and AOL default browser) Getting the "Oooops! Something went wrong!" error message. I can sometimes link directly to a thread from my browser history or a bookmark but get the error message when I try to navigate elsewhere. The server still manages to recognize me though, since I can usually get into chat even though I can't get a forums page to load. Others seem to be experiencing lost text or complete loss of a "reply" when they hit "post" that has been going on for several weeks. ES has also been very slow again for several weeks but I haven't bothered to report it due to possible weather related Internet hub problems from all the storms. I doubt that is any longer a factor. Where's Stimpy? ~FH

<>I've been getting the same error message.  Stimpy tried logging in as me a few days ago and was  unable to duplicate the problem.  It was especially difficult while I was doing the Secret Santa stuff and NEEDED to get into my private messages. 

The past couple of  days I've been unable to access the forum at all using Safari/Mac, but I don't seem to be having a problem in Netscape (took me till today to figure  that out though, duh!)

I emailed Stimpy (Jon) and haven't heard back, so it's possible they have him time off for the holiday or he's been swamped with another project.  Since we're still having issues, I'll move it up the food chain.

 

As I recall, when I was unable to reproduce the problem, it had gone away for you, too. It returned days later but I was already gone for the holidays.

I am indeed still out of town on vacation. I have access to e-mail but not my tools right now (not without being encumbered with rediculously sluggish performance as it would involve remoting into my work terminal) and I don't even know what is causing the problems you are having. There are other engineers but they are likely celebrating New Year's right now. Your e-mails were indeed received (the e-mail template at the top of this thread sent to engineering@equine.com for critical errors will always reach the entire engineering team) but the steam won't fire back up until January 2nd when we are all back together in the office. We have a new engineer joining us, adding to our numbers, but unfortunately there will be some training to be done before that will equate to improved ability to address these issues.

At any rate, I will try to address your problem this week, but unless another engineer intervenes it will not be before Wednesday.

Thanks for the response Jon.

Earlier today I couldn't access the forum at all with Safari, but I could with Netscape.

When I got the email that you had responded and clicked on it, it fired up my default browser (Safari) and "lo and behold" no problems tonight with Safari.

Have a safe and Happy New Year Jon - and thanks for all your help :)

We're back in the office.

Are you still getting "Oops!" messages? If so, please reply with the time of day (with time zone) and URL/web address that you're getting the error plus any other info you can send. What version of Safari are you using? Please note, folks, that the "Date and time of incident" is really critical information along with everything else. "Present" or "now" or "today" isn't helpful; we need to know "Wednesday, December 12 at 8:15am MST" or similar data. Time of day and weekday / date of month allows us to double-check our automated tasks to make sure the database isn't overloaded or something. 

Thanks,

Jon

For me, it's accessing the forums between say, 6am and 7:15am daily, EST. Either it is so very slow loading I walk away and do something else, or I get the Oops message.  It's not my PC or cable connection as I can access other sites same time and no problems.  It almost seems if some process is being run at that time.

 The forums have been extremely slow again but to give you an example with details ...

Thursday Jan 03 @ 1:20PM it took almost 15 minutes to access the sign-in page  (using Firefox with satelllite speed of approx 400kbps).

Happy New Year to all you techie types - hope you can keep us Happy with a smoothly running ES   

Today, Friday 1/4  at 6am EST it again slowed down...it took me almost 10 mins to get from Forums to this topic to post this!!

I get the "oops" message everyday between 5 and 7 am Eastern.  That is on IE with Satellite internet.  But I get it off and on all day long on that same internet and on IE with DSL. 

OK. We'll be taking the site down at 11:00 AM MST today for maintenance. It will be down for up to an hour, ideally only about ten minutes. We hope that this change will alleviate the morning grogginess of the web site.

Community Username: Cotoncandie

Date and time of incident: Dec 22nd-now

Symptom: Forum will not load at all, times out

Does this problem exist on the main content site as well? No

City, State (and Country if not U.S.A.): Caraquet, NB, CANADA

Internet type (modem, cable modem, DSL): DSL wireless

Internet service provider: Aliant

Computer brand and model: 13" MacBook

The speed of your computer's CPU (600MHz, 2GHz, etc.): 2.16GHz

Amount of RAM on your computer (512MB, 2GB, etc.): 1GB

Age of the computer: 6 months

Operating system and version (i.e. Windows XP with Service Pack 2): OS X Leopard

Web browser name and version (i.e. Firefox 2.0, Internet Explorer 7.0): Safari (latest version)

I'm leaving for Ottawa again tomorrow, and I just hope I won't be having this kind of trouble when I get there. I'm not having any issues on any other website exept this one right now. (Sorry to all for not being around.) I've been kinda having the same trouble as QHAllAround apparently!

Is the Forum button on the home page broken??

I get in here by going to the home page and using the button, but yesterday and today it's giving me the "oops, something went wrong..." message.  I can get around it by using my history files to jump straight into a thread, and once I'm here things are fine, or at least I haven't noticed any big issues.

ETA: every time I make a post I get the "oops...." message again.  If I hit my back button from there and then go someplace else I find that it did post (well, every time so far) but it's scary for a minute when it does that.