Hi - I love my Bitless Bridle! My mare hated bits, and so did I - didn't want to use them. A mild hackamore was okay, but when I'd put it on her, she looked so odd, head would go down, as if she felt she was "submitting" to such a contraption. I bought the nylon bitless - less expensive. The moment I put it on her, her head raised, her eyes lit up, and she seemd to have sudden energy - but it was "contained", and contained humanely. She wasn't going to run away from me - she just felt the difference! I wouldn't use anything else. I remember reading how you might feel that your horse isn't "in your hands", but they are. I've had no trouble with it. Love it (and I use my own reins, too). I do agree that you have to make sure you have the correct fit, the correct snugness, and that it's working correctly on the appropriate pressure points.